ElleCouture
Contact Seller
10
Active listings
0
Items sold
Bronx, New York
Member since Aug 26, 2024
Top selling
Recently Added
Best finds under $99.00
At ElleCouture, we are committed to ensuring your complete satisfaction with every purchase. If you are not entirely satisfied with your order, our return and refund policy offers you peace of mind.
Return Eligibility:
- Items must be returned within 30 days of receipt.
- Items must be unworn, unwashed, and in their original condition with all tags attached.
- Sale items and custom-made products are not eligible for returns.
Return Process:
- To initiate a return, please contact our customer service team via the Alakba Marketplace messaging system.
- Once your return is approved, you will receive a return authorization number and detailed instructions on how to return your item.
- Pack the item securely and include the return authorization number.
Refunds:
- Once we receive your returned item and it meets our return eligibility criteria, we will process your refund within 7-10 business days.
- Refunds will be issued to the original payment method.
- Please note that shipping costs are non-refundable.
Exchanges:
- We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or a full refund, including shipping costs.
Contact Us:
- For any questions or concerns regarding returns and refunds, please reach out to our customer support through the Alakba Marketplace.
We appreciate your business and are here to ensure you have a positive shopping experience with ElleCouture.
