Return and Refund Policy
RETURN AND REFUND POLICY
Thank you
for shopping with us at ALAKBA MARKETPLACE. We take pride in providing our
customers with high-quality products and services. We understand that sometimes
a product may not meet your expectations or you may have changed your mind
about your purchase. That's why we offer a flexible return and refund policy to
ensure your satisfaction.
Return Policy:
You may
return any non-customized, unused, and unopened item purchased from our online
marketplace within 30 days of delivery for a full refund or exchange. To be
eligible for a return, your item must be unused, in its original packaging, and
in the same condition as you received it. Please note that certain items may be
exempt from being returned, such as personalized or custom-made products. To
initiate a return, please contact our customer service team at dispute@alakba.com
or +1 877 801 2858.
Refund Policy:
We will
process your refund within [number] business days of receiving your returned
item. Refunds will be issued to the original payment method used for your
purchase. Please note that shipping and handling fees are non-refundable, and
return shipping costs are the responsibility of the customer, unless the return
is due to our error.
Exchange Policy:
Unfortunately,
we do not currently offer exchanges for all items but if you wish to exchange
an item, you will need to return the original item and place a new order.
To exchange
an item for a different size, color, or style, please contact our customer
service team to initiate the exchange process. We will provide you with
instructions on how to return the item and how to place a new order for the
desired item. Please note that shipping and handling fees are non-refundable,
and exchange shipping costs are the responsibility of the customer unless the
exchange is due to our error.
Damaged or Defective Items:
If you
receive a damaged or defective item, please contact our customer service team
within 48 hours of receiving the item.
We will work
with you to arrange for a replacement or a refund. Please note that we may
require photo documentation of the damaged or defective item.
Please note
that shipping and handling fees are non-refundable, and exchange shipping costs
are the responsibility of the customer unless the exchange is due to our
error.
Cancellation Policy:
If you need
to cancel your order, please contact our customer service team as soon as
possible.
If your
order has already been shipped, we will not be able to cancel it. You will need
to follow our return policy to initiate a return and refund.
We reserve the right to amend this policy at any time without notice. Please check this page periodically for any changes. If you have any questions or concerns about our return and refund policy, please do not hesitate to contact us at customers@alakba.com or +1 877 801 2858.
